Apple Launches Repair Initiative For Iphone 6 Plus Reported “Touch Disease”


Apple Launches Repair Initiative For Iphone 6 Plus Reported “Touch Disease” : Apple’s new multi-touch repair program for iPhone 6 Plus is a repair initiative that allows customers affected by a rare screen flicker issue to fix their faulty unit for a flat $149 service fee. The company failed to detail which component or components are the root of the ongoing issues.

“Apple has determined that some iPhone 6 Plus devices may exhibit display flickering or Multi-Touch issues after being dropped multiple times on a hard surface and then incurring further stress on the device,” the company said.

Users who believe their iPhone 6 Plus is experiencing the multi-touch problem described above should contact Apple or take their phone into an Apple retail store or Apple Authorized Service Provider for inspection.

Currently, Apple is reaching out to reimburse iPhone 6 Plus owners sought repairs related to the multi-touch issue through Apple or an Apple Authorized Service Provider. Customers who paid for repairs and have not yet been contacted can send a request for reimbursement directly to Apple.

Referred to as “touch disease,” the problem presents as a thin grey flickering band located toward the top of an affected iPhone 6 or 6 Plus display. In some extreme cases, the band may progressively spreads further down the screen, ultimately impacting touch response.

Following user complaints in August, AppleInsider reported that the iPhone 6 and 6 Plus trouble accounted for roughly 11 percent of an Apple store’s daily iPhone service volume.

Specifically, some units were affected by the degradation of solder joints connecting the touch controller chip to the logic board, while others saw the chip simply fail.

Both scenarios could logically be tied to multiple drops on a hard surface, as Apple claims. All these reports of gadgets mishaps makes the quality assurance of these giant tech companies questionable, following the incidents of Samsung’s Galaxy Note 7 and GoPro’s drone recalls. Source: Newseveryday